As we all our aligning to new normal in the wake of unprecedented challenges posed by COVID19 outbreak, Denave continues to be guided by focus on the well-being of our colleagues and business continuity for our customers.
Denave activated ‘Managed Remote Working’ policy across its global operations starting 16th March 2020, comprising ‘work from home’ in a phased manner across verticals & ensuring service delivery with minimum impact possible. The initiative was successfully implemented by IT team ensuring organised and structured infrastructure support, providing systems, accessories, technology requirements, collaborative tools for addressing business needs. The team has put desired security controls in place, a pre-requisite for enabling mass work from home and continues to provide real-time IT support for glitch-free experience & business efficacy.
The HR team initiated the communication around COVID19 awareness and preventive measures in keeping with World Health Organisation guidance, before the lockdown. The team continues to share weekly information around COVID19 and reinforcing government’s advisory around healthcare. Denave has subscribed to Doctor Insta App for its employees facilitating virtual healthcare support by reputed medical specialists, discounted lab tests and insights and tips on maintaining health & hygiene.
Denavites have access to an active helpdesk to red-flag their concerns/queries pertaining to COVID19. A repository of important information on COVID19, helpline numbers, list of hospitals covered under group medical insurance, grocery outlets for home delivery etc has been hosted to help make the lockdown easy for our colleagues. All our colleagues are covered under group medical insurance.
Learning & Development of our colleagues continue unhindered by transforming the medium to provide virtual training experience. The remote working has enriched employee connectedness via many employee engagement activities conducted using social media.
Business Continuity Plan to ensure that business deliveries remain intact with minimum disruption was charted out by a dedicated unit of functional heads that broadly covers
- Customer communications
- COVID19 preparedness
- Continuity of employability
- Recovery strategy comprising technology requirements and procedures, business readiness checklists, work from home structure, escalation and contact matrix
The combined forces of Intelligent Database Management, Tele-support & Digital Marketing was re-aligned to absorb the evolving market dynamics into broader Digital Demand Generation strategy. The database management teams are enhancing data mining, closing target customer profiling and territory potential planning for the post lockdown market. The VPN tuneling helped tele-team to continue extending tele support for customer outreach. Digital services are being leveraged to enhance partner mobilization plans and customer outreach across our service portfolio. Field sales team continue customer outreach via digital mediums like online demos, remote query resolutions & webinars. Remote training across technical, sales & products have been on full swing. The technology team has put into motion developing a variety of critical features into Sales Force Automation tools aimed towards increasing productivity and engagement of field sales force.
Connects between teams, vertical heads and client stakeholders have been made more structured to ensure seamless business delivery. A central team has been set up to facilitate daily management level reports review on team’s productivity. There are periodic operations management connects to ensure team level integration and resolving stability concerns. Daily progress updates and regular cadence meeting between the teams & client stakeholders for ideations on future planning and brainstorming on overcoming challenges posed by the lockdown is underway.
As the on-ground situation continues to evolve with more uncertainty our ability to ‘Reset, Reimagine, Restart’ shall continue to help us stay resilient and strong. We stay committed to our workforce, our partners and our customers. We stay ‘one team one vision’.
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